If you are not completely satisfied with your purchase, or simply no longer want the item, you can return it for a full refund or exchange. Items (excluding food, underwear, and e-gift vouchers) may be returned for any reason within 30 days, as long as they are unused, in their original packaging, and accompanied by a valid proof of purchase.
Accessories Returns
Online or in-store purchases can be returned to any of our stores free of charge or can be returned by post or courier at your cost after completing the online returns form. If your item is incorrect or damaged please contact us instead.
Bike / Bulky Returns
If you wish to return a bike or bulky item to us, please keep the box it arrived in and let us know by contacting our support team via our online webchat, email or by phone (01206 699311) and we will help arrange a collection. Bought or collected in store? Simply contact the store to get started.
FAQs
What happens if my item is faulty?
In the unlikely case that your item has developed a fault please contact us at [email protected] or call 01206 699311.
Can I cancel my order?
Yes, if we haven't shipped the order yet just contact us and we should be able to cancel the order for you. If it has already been shipped please refuse delivery, this will allow them to come back to us.
Can I return a bike?
We know that sometimes a short ride is what it takes to know if a bike is suitable. However, to be eligible for a full refund, the bicycle and its accessories must be clean and not display any damage or signs of wear, exceeding that which could be expected to establish that the bike is not suitable for the intended purpose.
I am returning a bike, can it be collected from home?
Yes, our courier collection fee is £30. However, you must use the original delivery packaging - if you do not have the original box, a new one will be sent at an additional cost of £60.
How do I return a product under warranty?
If you have a warranty issue, please contact us and we’ll guide you on the next steps. Please include your proof of purchase, as this is required for all warranty claims. Please Note: Not all faults are covered by warranty.